This
restaurant was a complete disappointment to me. Not so much for the food, which
was average, but for the service. The waiters in Balzac have no idea of what a
good service is, they are rude and they make you feel like you are nothing but
one more table to serve. For me, a good dining experience is a combination of
several factors: food, service and ambience. The owners should invest in
training their people, because a bad service can spoil a good meal and an
amazing place.
One night
we decided to have dinner at Balzac, but we had no reservations since we were just
walking by the place. We arrived pretty early and there were several tables
empty, but one of the waiters explained to us that they were reserved. He left
us 20 min waiting for a table and then he forgot about us. When we asked again,
he looked upset and he said that he had explained to us the situation and that
we should keep waiting. By that time, none of the free tables were occupied, so
we decided to leave. Apparently, they didn’t care.
Another
night, we decided to make a reservation and give the restaurant another chance,
maybe the previous time we had had bad luck…..
To start
with, my husband and I ordered two glasses of wine and the waiter served us a
ridiculously small amount of wine, honestly, it was like two sips. I have never
seen that in my life! We complained about it, but he ignored us, so my husband
decided to return his glass. The waiter took the wine and he didn’t even
apologize. Then, he brought the food. We had the steak with mashed potatoes. I
didn’t like it, the meat was not tender and it had nerves on it. And I think
that by that time the night was ruined for us….
The only
good things that I can come up with were the bread with butter and the mashed
potatoes.
Overall it
was a sour experience….I would not go back and I would not recommend it.
Address: Calle 83 #12-19, Bogotá- Colombia
Tel.: (571) 6105210- 6106206Price range: $$$$